How do I track my order?

Your confirmation email has a View your order button that opens the order in My account. Sign in with the email you ordered with. You can ask for a one-time code, so you do not need a password, and you do not need to have created an account before.

Each order shows its status:

• Awaiting payment: the order is saved but not paid. You can pay from your account.
• Draft: no photos were uploaded, so the order was not sent for authentication.
• In progress: paid and in our queue.
• Being authenticated: our authenticators are reviewing it.
• Complete: your result has been sent.
• Canceled or Refunded: the order was stopped or the payment returned.

We also email you when we need more photos and when your result is ready. Most results arrive within 24 hours, or sooner if you chose a faster turnaround.

Can't find our emails? Check your spam and promotions folders, then contact us with your order number.