How do I create an account and sign in?

Go to My account. You can sign in three ways:

Continue with Google.
Your email address and a password.
Email me a sign-in code: we send a 6-digit code to your email, so you need no password.

New here? Create an account with your email and a password, then confirm your email from the message we send you.

Ordered before without an account? Use a sign-in code with the email you ordered with. Your orders and credits are already there, and you can choose a password afterward.

Forgot your password? Choose Forgot your password? on the sign-in page and we email you a link to reset it.

Updated November 6, 2026

Still need help?

Send us a message and we will get back to you, usually within 24 hours.

Or use the contact page

How do I track my order?Open View your order in your confirmation email, or sign in to My account with the email you ordered with.
How do credits and my balance work?Credits are prepaid value for authentications. They never expire and work for every category and turnaround.
Can I get a refund?When we cannot complete an order, you get credits. A refund to your card applies when our result is shown to be wrong.
Can I get an invoice or a receipt?Payments go through Stripe and your confirmation email shows the amount paid. Email us with your order number for an invoice.
What is the difference between a personal and a business account?A personal account pays per order at public prices. A business account has negotiated prices, an agreed turnaround and a prepaid balance.
How do I contact support?Email info@luxedetect.com or use our contact form. We usually answer within 24 hours. Include your order number.

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How do I create an account and sign in?

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