How do credits and my balance work?

Credits are prepaid value for authentications. They never expire and work for every category and turnaround.

How you get credits:

Buy a bundle on Buy credits. From $75 you get bonus credit on top, up to 24% on the largest bundles.
When we cannot complete an order, for example after an inconclusive result, the payment comes back as credits.

Credits belong to the email address they were bought or issued with. My account shows your balance, your credit purchases and what you spent.

To pay with credits, sign in with that email on the order form. If your balance covers the whole order, no card is needed. If it covers part of it, the rest is charged to your card.

Updated November 6, 2026

Still need help?

Send us a message and we will get back to you, usually within 24 hours.

Or use the contact page

How do I create an account and sign in?Sign in on My account with Google, with your email and a password, or with a 6-digit code we email you.
How do I track my order?Open View your order in your confirmation email, or sign in to My account with the email you ordered with.
Can I get a refund?When we cannot complete an order, you get credits. A refund to your card applies when our result is shown to be wrong.
Can I get an invoice or a receipt?Payments go through Stripe and your confirmation email shows the amount paid. Email us with your order number for an invoice.
What is the difference between a personal and a business account?A personal account pays per order at public prices. A business account has negotiated prices, an agreed turnaround and a prepaid balance.
How do I contact support?Email info@luxedetect.com or use our contact form. We usually answer within 24 hours. Include your order number.

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How do credits and my balance work?

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