Can I get an invoice or a receipt?

Payments go through Stripe and your confirmation email shows the amount paid. Email us with your order number for an invoice.

Payments are processed by Stripe, our payment provider. Your order confirmation email shows your order number and the amount paid.

Need an invoice or a receipt with your company details? Email info@luxedetect.com with your order number and tell us what you need, such as the company name, address and VAT number. You can also use the contact page.

Business accounts: when you top up your balance, checkout asks for your billing address and tax or VAT ID, so they appear on your receipt.

Updated November 6, 2026

Still need help?

Send us a message and we will get back to you, usually within 24 hours.

Or use the contact page

How do I create an account and sign in?Sign in on My account with Google, with your email and a password, or with a 6-digit code we email you.
How do I track my order?Open View your order in your confirmation email, or sign in to My account with the email you ordered with.
How do credits and my balance work?Credits are prepaid value for authentications. They never expire and work for every category and turnaround.
Can I get a refund?When we cannot complete an order, you get credits. A refund to your card applies when our result is shown to be wrong.
What is the difference between a personal and a business account?A personal account pays per order at public prices. A business account has negotiated prices, an agreed turnaround and a prepaid balance.
How do I contact support?Email info@luxedetect.com or use our contact form. We usually answer within 24 hours. Include your order number.

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Can I get an invoice or a receipt?

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