What happens if my result is inconclusive?
We first ask for more photos at no extra charge. If we still cannot reach a verdict, you do not pay: it comes back as credits.
An inconclusive result means our authenticators could not reach a clear verdict on your item from the photos and information they had.
Before that happens, we contact you for more photos at no extra charge. Our goal is a clear verdict on every order. See photo requests.
If we still cannot deliver a verdict, you do not pay: no verdict, no charge. The order is cancelled and your payment comes back as LuxeDetect credits, which you can use on any future order. See credits and balance.
No credits are given when the photos break our terms, for example reused, edited or internet images.
Updated November 6, 2026