What if I disagree with my result?

Tell us. Email info@luxedetect.com or use the contact page with your order number, the email you ordered with and why you think the result is wrong.

We refund your payment to your card when the result is shown to be wrong:

• Send formal documents from at least two independent authentication services, each stating the opposite verdict.
• The documents must be about the same item we reviewed, matched by its serial number or other details we can identify.
• Screenshots, emails and informal or spoken opinions are not accepted.

Once we have verified the evidence, we refund you. If we find an error ourselves, we refund you without you having to ask.

A difference of opinion alone is not grounds for a refund. The refund policy has the full rules.

Need a document for a PayPal, eBay or card dispute? See the Written Statement.