What is a Written Statement?

A Written Statement is a signed letter on LuxeDetect letterhead that you can attach to a PayPal, eBay or credit-card dispute. It costs $40 and is delivered within 24 hours.

There are three types:

• Statement of Non-Authenticity: States in writing that the item is not authentic.
• Statement of Condition: Describes the condition of the item as received.
• Not As Described: Documents how the item differs from the listing.

Order one on the Written Statement page. If we authenticated the item for you, the statement can be linked to that order.

A statement is our professional opinion based on the evidence you provide. The platform, payment provider or bank decides your claim, and we cannot promise the outcome.

A statement cannot be refunded once it is issued. If we decline to issue one, for example because the evidence does not support it, we refund the full fee.