Why are you asking for more photos?
Our authenticators sometimes need a closer look at one detail. Upload the photos from the link in our email, at no extra cost.
Sometimes our authenticators need a closer look at a detail before they give a verdict, such as a stamp, a code, a tag or the hardware. Then we email you and list the photos we need. It costs nothing extra.
How to send them:
- Open our email and tap Upload Photos. The secure link opens an upload page for your order.
- Add the photos listed in the email. Some requests include a reference picture that shows what to shoot.
- The link is valid for 7 days. If it has expired, reply to the email and we will help.
Your order is paused until the photos arrive, and the turnaround clock starts again when they do. If we have not received them, we send you a reminder.
Tips:
- Use natural light and keep the detail sharp and in focus.
- Fill the frame with the detail we asked for.
- Send your own photos of the item. Reused or internet images break our terms.
Updated November 6, 2026