How do turnaround times work?

When you order, you choose how fast you want your answer: 24 hours (standard), 12 hours, 2 hours or 30 minutes. Faster options cost more. The services page shows the price of each one by category.

Most orders are completed within 24 hours.

The clock starts once we have every photo we need. If our authenticators ask for more photos, the clock pauses and starts again when your photos arrive. Sending them quickly keeps your order on schedule.

If we take longer than the turnaround you paid for, for reasons on our side, you can ask for credits:

• If we finish within the next slower option, you get the price difference between the two options.
• If we take longer than our slowest option, you get 50% of the authentication price.

Waiting for photos or for answers to our questions does not count as a delay. The refund policy has the full rules.